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04/02/2026, 23:55
583
£45,326
£4218
For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 – March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period.
Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy.
Information about the Command
Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success.The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents.
Information about the Business Area
Enables the NCA and its partners to achieve their operational outcomes and mission effectiveness across the Serious and Organised Crime (SOC) system by providing a 24 hour operation, working 7 days a week, across 365 days of the year.Enterprise Services works with suppliers to ensure NCA services are reliable and affordable along with leading the migration of new services going live to users across the estate.Enterprise Services also drives the Supply Chain, enabling the NCA to be an agile and responsive organisation, to ensure the sustainability of our future technology estate.
The Service Integration and Management (SIAM) Team is part of Enterprise Services, which oversees the day-to-day operations of the National Crime Agency's IT estate. SIAM supports this function by assessing stakeholder requirements and ensuring the smooth transition of new and modified services in line with service level agreements (SLAs), while applying robust governance and control measures.
We are seeking a motivated and enthusiastic individual to help drive the evolution of our service delivery. The successful candidate will identify innovative solutions to challenges and proactively pursue opportunities for service improvement. This role demands strong relationship management skills and the ability to collaborate effectively with key stakeholders and partners across the Agency.
This position aligns with the Business Relationship Manager role within the Government Digital and Data (GDAD) Profession Capability Framework.
This role is available on a permanent basis. However, qualifying candidates may choose a loan or secondment if preferred.
IT capabilities are essential to the NCA’s mission to protect the public from serious and organised crime. The SIAM Team plays a critical role in ensuring the effective management and delivery of a wide range of operational IT services to NCA Officers and law enforcement partners across the UK.
This is achieved through strong leadership and oversight of the entire service lifecycle, alongside rigorous assurance and management of the IT supply chain. Our goal is to ensure services are delivered in line with agreed service levels and tailored to meet the operational needs of our officers.
To support this, we adopt a lifecycle approach to IT service management and continually invest in building a team of skilled, professional IT Service and Product Management practitioners. These experts work within a complex and dynamic IT estate that evolves to meet emerging challenges.
Our technology must adapt to address the changing threats faced by the public and the NCA. To enable this, we are seeking high quality candidates who can drive innovation, identify solutions to complex problems and proactively deliver service improvements. In this role, you will work strategically across teams to ensure that digital and data investments deliver maximum value and support the NCA’s vital mission.
Governance and Control - Work flexibly across a growing and complex IT estate, applying appropriate levels of governance and control to ensure compliance and consistency.
Knowledge Building and Performance Review - Collaborate with business areas to develop a deep understanding of service outcomes and performance requirements, enabling informed decision-making and continuous improvement.
Managing a Quality Service - Partner with our supply chain and Service Integration and Management (SIAM) providers to deliver a seamless, high-quality service experience for end users.
Assurance Management - Develop expertise in service and product management to support robust assurance processes and maintain the integrity of IT services.
Stakeholder Collaboration - Engage and collaborate with technology teams and wider stakeholders to deliver exceptional services. Use a range of communication methods to build strong, effective relationships across a diverse stakeholder network.
Effective Problem-Solving Skills - Apply critical thinking and problem-solving capabilities to identify opportunities for improvement and implement solutions that enhance service delivery.
A Product-Centric Approach - Champion technical excellence, innovation, and continuous improvement to ensure services deliver maximum value and meet the highest standards for stakeholders.
Stakeholder Relationship Management - You can effectively negotiate and influence stakeholders, building strong and lasting relationships. You are confident in influencing decisions, resolving challenging situations, and removing barriers to progress. You communicate clearly and consistently, fostering mutual understanding and alignment while prioritising user needs.
Continual Service Improvement - You can identify opportunities for process optimisation and contribute to implementing solutions that enhance efficiency and service quality.
Service Focus - You can interpret inputs and establish coherent frameworks that deliver consistent and effective outcomes.
Business Analysis - You can investigate issues and opportunities within existing processes, working collaboratively with stakeholders to define objectives and recommend practical solutions that deliver measurable benefits.
Strategic Thinking - You understand the strategic context of your work and can clearly articulate how activities align with organisational goals. You contribute to shaping strategy and policy development.
User Focus - You can identify and engage with users and stakeholders to gather evidence of user needs, ensuring services are designed and delivered with the end user in mind.
Experience of working in an ITIL structured framework or experience of working in a SIAM environment - ITIL provides a structured framework for service management, whilst SIAM is a framework for managing multiple IT service providers. Our work is based around the ITIL Framework, and whilst an ITIL qualification is desirable, experience of working within ITIL or SIAM frameworks is essential to this role.
This must be evidenced in your application.
All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £13,131. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Further information is available on the NCA Website.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Experience of working in an ITIL structured framework or a SIAM environment. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Where multiple locations are advertised, appointments will be made in merit order per location.
Indicate your preferences clearly; you may be posted to any preferred location. If you decline a post at a location you selected, another offer may not be made.
Only advertised locations are available, any notes added to the application will not be considered.
If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at Central.Recruitment@nca.gov.uk before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference). If unresolved, you may escalate your complaint to the Civil Service Commission.
This vacancy is closed to applications.
